Please allow 1-3 business days to process your order. In peak periods please allow for up to 6 business days for dispatch. Expect an email within 3-6 to let you know your order is on the way!
SHIPPING & RETURNS
ORDER PROCESSING
GROUP BUYING
You can participate in group buying at our Offline Pop-up Store, where we're offering exclusive discounted prices and pickups! For more information, visit our Group Buying Page.
FREE STANDARD SHIPPING
Orders are generally shipped within 3 business days using Sendle. Free standard shipping applies to orders shipping to Australia. We do not ship outside of Australia at this time.
We donot offer Express Shipping at this moment.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at warmingupcandles@gmail.com.
In the event that your order arrives damaged in any way, please email us as soon as possible at warmingupcandles@gmail.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at warmingupcandles@gmail.com.
Please note that returns will need to be sent to the following address: 8 Railway Rd, Meadowbank NSW 2114
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
